CONTACT INFORMATION
- Data Controller: Apart-Hotel Tropical Park, S.A.
- CIF: A38089926
- Contact address: C/ El Jable, Nº41 – Postcode 38678 Costa Adeje – Tenerife.
- Email: admin@tropicalpark.com
INFORMATION PRINCIPLE
Purpose: The personal data provided through https://www.tropicalpark.com/es/ (hereinafter, the website) will be used for the following purposes:
- Contact: Management of requests, sending of information and communications regarding enquiries made via contact forms, emails and/or phone numbers available on this website.
- Sending of commercial communications: Sending of commercial communications regarding news and updates from the Data Controller.
- Bookings: Management of accommodation bookings made by direct clients and intermediaries.
- Club Tropical: Management of registered users of Club Tropical in order to enjoy exclusive benefits.
- CVs: The curriculum vitae data provided via the “Work with us” form available on this website will be used to manage your participation in the recruitment processes of the Data Controller and will not be used for any other purpose.
Category of data processed: The data we may process for the purposes described in this Privacy Policy are:
- For the processing of Contact data: First name, Last name, Telephone number, Email
- For the processing of Commercial Communication data: First name, Last name, Email
- For the processing of Booking data: First name, Last name, Telephone number, Email, Billing details
- For the processing of Club Tropical data: First name, Last name, Email, Date of birth, Country of residence
- For the processing of CV data: First name, Last name, Email, Telephone number, attached CV data
The personal data provided by our users must be appropriate, relevant and not excessive in relation to the scope and purposes for which they are collected.
The user shall be solely responsible for the truthfulness and accuracy of the data provided. The user shall be personally liable to Apart-Hotel Tropical Park, S.A., to affected parties or interested persons, and to the Spanish Data Protection Agency in the event of providing false data or third-party data without their consent.
Users are also informed that the data requested in the contact forms must be provided voluntarily, except for the fields marked as mandatory. If the mandatory data are not provided, it may not be possible to process the request.
The service recipient undertakes to inform Apart-Hotel Tropical Park, S.A., of any changes to their data to ensure that they are accurate and up to date at all times.
Processing of minors’ data: Apart-Hotel Tropical Park, S.A. will not collect data from minors without the authorisation of a parent or legal guardian. If a minor completes the contact forms and such authorisation is not accredited, the request will be deleted without being processed.
Lawful basis: The legal basis for processing your data will be:
- For the processing of Contact data: Express consent.
- For the processing of Commercial Communication data: Express consent.
- For the processing of Booking data: Express consent for booking request and pre-contractual/contractual relationship.
- For the processing of Club Tropical data: For the processing of Club Tropical data:
- For the processing of CV data: Express consent.
UNSUBSCRIBING FROM COMMERCIAL COMMUNICATIONS: If you do not wish to receive information about the products and services offered by Apart-Hotel Tropical Park, you may request to unsubscribe by sending an email with the subject “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to trabajo@tropicalpark.com.
Retention period: Your data will be stored for the following durations:
- For the processing of Contact data: Until you withdraw your consent.
- For the processing of Commercial Communication data: Until you withdraw your consent.
- For the processing of Booking data: In accordance with Royal Decree 933/2021 of 26 October, which establishes the documentary registration and information obligations for individuals or legal entities engaged in hospitality or motor vehicle rental activities.
In any case, they will be kept during the commercial relationship and, once it has ended, for ten years.
- For the processing of Club Tropical data: Until you withdraw your consent.
- For the processing of CV data: 6 months.
Recipients:
- For the processing of Contact data: No data will be disclosed to third parties.
- For the processing of Commercial Communication data: No data will be disclosed to third parties.
- For the processing of Booking data: Competent Authority in accordance with Royal Decree 933/2021 of 26 October, which establishes the documentary registration and information obligations for individuals or legal entities engaged in hospitality or motor vehicle rental activities.
In case of payment, to banking entities. Information about Check-In and Billing is included in the Additional Information section of this Privacy Policy.
- For the processing of Club Tropical data: No data will be disclosed to third parties.
- For the processing of CV data: No data will be disclosed to third parties.
Data will not be disclosed to other third parties unless there is a legal obligation.
If in the future Apart-Hotel Tropical Park, S.A. makes other disclosures of personal data, it will inform you accordingly.
We have a data processing agreement in place with our processors in compliance with current data protection legislation to ensure the safeguarding of personal data.
The servers hosting this website are located within the European Union. No international data transfers are planned.
Additional information regarding the data processing carried out by Apart-Hotel Tropical Park, S.A.:
By registering at our hotel establishment, you consent to the processing of your personal data and that of your companions for the purpose of managing guest check-in and check-out. The legal basis for processing your personal data is the requirement to register guests as established in Royal Decree
933/2021 of 26 October, which establishes the documentary registration and information obligations for individuals or legal entities engaged in hospitality or motor vehicle rental activities, as well as the contractual relationship. The collection of this data is mandatory to complete check-in and check-out. If you refuse, we will not be able to provide you with the accommodation service.
Your data will remain in our database for the statutory limitation periods established in Royal Decree 933/2021 of 26 October. Your data will be shared with the Competent Authority in accordance with this Royal Decree. This communication is necessary for the provision of our services. Your data will not be disclosed to other third parties unless there is a legal obligation. No international data transfers will take place.
If you contract our services, you are informed and give your express consent that the personal data you provide to Apart-Hotel Tropical Park, S.A. will be used to manage your billing.
The legal basis for processing your personal data is the obligation to issue invoices for the delivery of goods and provision of services, as established in Law 58/2003 of 17 December, General Tax Law. Therefore, the collection and processing of your data is necessary and mandatory to provide our hotel accommodation services. Your data will remain in our database for the legally established accounting and tax limitation periods.
Where applicable, your data may be accessed by competent public authorities. This communication is necessary to provide our services. Your data will not be disclosed to other third parties unless there is a legal obligation. No international data transfers will take place.
You may exercise your rights as follows:
Right of access to know what data Apart-Hotel Tropical Park, S.A. is processing.
Right to rectification to amend incomplete or inaccurate data.
Right to object to data processing.
Right to erasure to delete personal data.
Right to data portability: the data subject has the right to receive their personal data, provided to a data controller, in a structured, commonly used and machine-readable format, and to transmit those data to another controller without hindrance.
Right to restriction of processing.
Right to avoid automated individual decision-making.
To exercise the above rights, you may submit your request along with proof of identity to the contact address of Apart-Hotel Tropical Park, S.A.: Contact address: C/ El Jable, Nº41 – Postcode 38678 Costa Adeje – Tenerife. Email: admin@tropicalpark.com
Apart-Hotel Tropical Park, S.A. must respond to your request to exercise your rights within one month. This period may be extended to two months depending on the complexity and number of requests. Apart-Hotel Tropical Park, S.A. will inform the data subject of any such extensions within one month of receiving the request, stating the reasons for the delay.
If the request is submitted electronically, the response will also be provided electronically where possible, unless the data subject requests otherwise.
If you are not satisfied with the response to your request, you may lodge a complaint with the Supervisory Authority.
SOCIAL MEDIA
We use social media such as Instagram and Facebook to publish information of interest to our users.
Any personal data you may provide to Apart-Hotel Tropical Park, S.A. via social media will be processed in accordance with this privacy policy.
PRIVACY POLICY CHANGES
Apart-Hotel Tropical Park, S.A. may amend this Privacy Policy when necessary in accordance with applicable legislation. All changes will be published to keep users informed at all times.
Last updated: 24 March 2025
